When it comes to an unforgettable, topical getaway for surfers and non-surfers alike, we think we've got you covered. With that said, here are some helpful package inclusions and FAQs regarding what to expect upon your reservation and stay with us in “Pulau Pulau Batu” or, more simply, the Telo islands of Indonesia.
We understand getting to a remote paradise can be a daunting and difficult task without some local knowledge and assistance. Rest assured that as a part of your reservation we will provide safe, timely transfers from the airport door - to the door of your private room. Flights are typically routed through either Kuala Lumpur, Malaysia or Singapore. From any of these locations, you are then flown to the north Sumatran city of Medan, Indonesia, where you will be met on arrival by our representative at the Medan airport.
- Meet and greet at Medan Airport including porters
- Transfer to JW Marriott or domestic terminal (depending on arrival time) for your Susi Air flight to Pulau Telo
- 1.5 hour private charter flight from Medan to Palau Telo leaving approximately 12:00PM
- Arrive in Palau Telo and led by Pinnacles management to a short speedboat transfer (5 minutes) having you in the water by around 3:00PM
- Return transfers to Medan airport or Hotel
- Safe, comfortable and fast surf transfers with flexible and multiple daily departures
The recipes at Pinnacles on Telo have been tailored to provide an authentic Indonesian culinary experience, while the chosen ingredients emphasize fresh, healthy, super food / performance enhancing nourishment to maintain peak energy levels during the adventure.
Should you have special dietary requirements please lets us know in advance and we are more than happy to cater specifically for them.
Breakfast is served in the Main House dining area and includes everything from fresh fruit and various grains, to hot foods and traditional Indonesian breakfast options.
A casual affair served after guests return from the morning surf session. Lunch options will include hearty, nourishing, fresh proteins with abundant sides.
Sunset Bar Snacks:
We have built a tradition across the years of serving fresh seafood snacks around sunset drinks time, or when guests return from the last surf session; all fresh from the local fishermen. Nothing tastes better than a snack and a cold beer after a day surfing.
A sit-down affair and highlight of the day. Dinners will surprise and delight your taste buds and take you on an adventure through the regional influences of our chef and his team.
Generally a hand-prepared sweet of some type. Everything from ice-cream through to banana cake, chocolate mud cake, carrot cake and preserved fruits in glazes. We swear it’s a crime but often guests are not able to make it through to dessert from the main meal, and they require that the dessert be refrigerated for a midnight snack.
Delicious beverages such as fresh fruit juices, fresh coconuts, coffee, tea and spring water are complimentary and always available.
Soda, beer, wine and a full service bar are available as well at a nominal cost.
Additional inclusive features and services
- Sea Kayaks
- DVD Library
- Dart Boards
- Board Games
- Snorkeling Gear
- Fishing Equipment
- Long-Term Surfboard Storage
- Surfboard Repair
- Village Tours
- Extensive Book Library
- Ping-Pong Table
- Projector TV and Surround- Sound in Lounge Area
- Stand Up Paddle Boards
- The BEST Surf Guides in the Industry
Optional FEATURES AND SERVICES
SAT Phone - There is an iridium sat phone available for guest usage. Ask any of the staff to arrange access.
Broadband Internet - All guest areas of Pinnacles on Telo feature reception for high-speed broadband internet access.
Photo Services - We offer full photographic service. Guess who wish to reserve a photo package can do so at time of booking or upon arrival at the lodge.
Apparel / Equipment - A range of luxury surf specific products are available at the lodge on arrival or pre-order prior to your arrival.
Bar - Pinnacles on Telo is equipped with a full-service bar offering everything from beer and hand-crafted cocktails to fresh, tropical smoothies. Open from noon until 10pm.
Massage - We offer both traditional and various forms of therapeutic massage by our fully trained and qualified masseuses. Simply let one of our staff members know & they’ll book you in.
FREQUENTLY ASKED QUESTIONS
What documents do I need to take?
- A passport with at least six months of validity remaining, including a valid visa (most passport holders can apply for a visa on arrival at $35USD) and one other form of identification
- 2 x COLOR photocopies of your passport (photo page)
- Airline tickets
- Travel insurance information, itinerary and other travel documents
- In case you misplace any vital documents you should also carry a back-up photocopy of your passport, I.D, and airline ticket with you at all times. It doesn’t hurt to leave another copy at home as well
Do I need travel insurance?
Yes - ALL guests must have full comprehensive travel and medical insurance and should include at least a MedEvac option, and compensation for lost charter days due to unforeseen circumstances or emergencies.
How much cash will I need to bring, and in what currency?
You will only need a small amount of cash during your stay including:
- $35USD cash to purchase an Indonesian tourist visa on arrival
- Indonesian rupiah for Airport Departure tax (200,000 rupiahs for international departures & 75,000 rupiahs for domestic departure).
- Indonesian rupiah or credit card for personal telephone calls, additional meals, snacks & drinks in transit or transit accommodation.
- Visa or MasterCard credit card to pay for any additional services at Pinnacles on Telo
Do I need to take Malaria medication?
It is a matter of personal choice whether to take anti-malarial medication.
Malaria is present in the region and we take the matter very seriously. Whether you choose to take a prophylaxis ornot, we strongly urge all our guests to wear repellant at dawn and evenings.
All guest beds are netted, the lodges fully screened, and the grounds are fogged regularly. To date, we have had no reported cases of malaria at Pinnacles on Telo and the best policy is to avoid getting bitten by mosquitoes.
Are there any other health risks?
When traveling to any remote region in the world, most travelers will usually update their tetanus and hepatitis shots. Malaria is a reality in some parts of Indonesia. We suggest you consult your doctor for the right preventative treatment, which you may be required to start some weeks before you arrive. Should you be taking any prescription medication, please ensure you bring the necessary paperwork that goes with it in case of an emergency.
Do I need to bring my own laptop?
Pinnacles on Telo provides a guest computer which is available in the main lounge. Should you need to work while you are away or don’t want to wait to use the computer, we strongly recommend you bring your own laptop or tablet.
Will I be able to check my emails?
Yes! If you have not brought your own laptop or smart phone, then you can access the lodge’s guest computer at anytime. There is wireless internet access available throughout Pinnacles on Telo, which is charged out at a fee. Our staff will issue you with codes to use at your leisure.
How many boards should I bring?
We suggest limiting to a maximum of 2 boards per person. The normal board you ride at home is fine and perhaps a slightly larger semi-gun. Your Pinnacles on Telo transfer flight has strict weight restrictions and airlines is only able to load 2 boards per person on this flight. Any excess luggage & boards will be left in Medan. Remember to bring 1 x extra leg ropes, 1 x cloth cover to protect your boards in the boats and 1 x block of tropical surf wax. Should have questions on which boards are best for our waves, please let us know and we can provide some recommendations, as well as equipment purchase options prior to your trip.
Can I bring my own alcohol?
Guests can bring alcohol at their own risk, but note due to our full liquor license the local government has informed us that if during a random inspection undocumented liquor is found on the premises we are subject to a minimum 5 million rupiah fine, which we will pass along to the guest. Bag inspections are also tightening at the new Medan airport for alcohol. Bring it at your own risk.
Can you give me an idea of how many other people I’ll be surfing with?
Our aim is to spend the majority of our trips surfing with just the people staying at the lodge (maximum 8 surfers). This is not always possible, but there are plenty of waves in this area and due to our extensive experience we know how to be in the right place at the right time. While it’s inevitable that we’ll come across other surfers from time to time, rest assured you will get plenty of waves.
Due to medical or personal reasons I follow a special diet. Can you accommodate this?
Yes, with prior notification (minimum four weeks) we can accommodate most dietary requests.
Still have more questions?
Also, download our fully comprehensive Pinnacles On Telo Travel Wallet here.